Frequently Asked Questions

Yes, the products are delivered to any street address in South Africa by our courier company.

For orders over R1000, delivery anywhere in South Africa is free (excluding “Collection Only” industrial machines). For orders under R1000, there is a flat rate of R100.00.

Once your goods are dispatched, we will email you a confirmation with your tracking number. To track, log on to Tools4.co.za and click Track and Trace. Enter your tracking number to view the latest status. You can also check your orders via the Account section.

If it’s inconvenient to sign yourself, please nominate someone else and inform us who will sign for your order.

Orders usually leave Tools4 within 3 working days of payment. Average courier delivery time is 3 working days. Most deliveries are completed within 6 working days total. Any delays will be communicated immediately.

All shipments are fully insured. If lost, we will replace them free of charge as soon as possible.

Some industrial woodworking equipment is available on a Collection Only basis. This is clearly marked, but feel free to contact us for clarification.

If your order arrives damaged or parts are missing, contact us within 7 days. We’ll arrange replacements and may ask you to return the damaged goods in their original packaging.

We replace missing or damaged products but are unable to offer refunds.

Contact us within 7 days of receiving your order. We’ll send the missing item immediately.

You may cancel before payment is made with no obligation. After payment, the order is binding.

• Notify us within 30 days.
• We’ll arrange collection and send you a complete item at no cost.

• Notify us within 30 days.
• We’ll arrange collection and send a replacement at no cost.

• Notify us within 30 days.
• We’ll arrange collection and send the correct item if available.
• If no equivalent is available, we will issue a refund.

• Notify us within 7 working days.
• Return at your expense or request a courier (charged).
• Item must be unopened, undamaged, in original packaging, with all accessories.
• A 10% handling fee applies, plus outbound freight if shipped for free.

• Notify us immediately.
• Return the tool to our offices (preferably in original packaging).
• We’ll send it to the supplier for assessment and repair.

• Notify us immediately.
• Return the tool to our offices.
• We’ll get a repair quotation for your approval.

We accept Credit Card and EFT. Contact us for alternative arrangements.

Within 48 hours for South African banks.

Not required, but speeds up processing. Email to payments@tools4.co.za.

Usually within hours via Mygate.

Products marked with a red “Imported!” flag.

Usually 10–20 working days from cleared payment.

No, all costs are included in the listed price (including VAT).

You can cancel before payment clears. After payment clears, cancellation is not possible.

Orders ship together once all items are received, which may delay the normal products.

They are affected by currency exchange rate fluctuations.

Reward points redeemable as discounts on future purchases.

Earned with each purchase or by reviewing a product.

No, as long as your account remains active.

Click “Register” at the top of the page and follow the prompts.

Click “Add to Cart”, review your selections, and proceed to Checkout.

Click “Login” → “Forgot password” and follow instructions.

Click “Account” at the top of the page to update your details.

Allowed for personal use only. Do not distribute without written consent.

Credit card payments use Mygate’s secure 3D Secure system. EFT payment option available.

Your email address and personal details are kept confidential. See our privacy policy.

Prices may change without notice.

Images are for reference only. Actual products may differ — always check specifications.